Full Time

Customer Success Specialist

Posted 2 months ago
AED 15,000 - AED 17,000 per month

Job Description

Key Responsibilities:

  • Create and maintain a relationship with a large customer base to ensure each customer is successful and communicate every challenge into the wider business.
  • Partner with Account Executives as well as the Operations department to fully understand and develop a clear renewal strategy for each customer based on data-driven decisions.
  • Maximize account growth opportunities by playing a collaborative role on the account team and helping to drive incremental opportunities upon contract renewal.
  • Own, drive and manage the renewals process in collaboration with the account team.
  • Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.
  • Provide executive management with complete visibility to renewals and solicit executive involvement as required.
  • Accurately maintain/update a rolling 90-day forecast of renewals in your territory and ensure any uncovered risk is clearly communicated to develop resolution strategies.
  • Engage in strategic account planning with key stakeholders at a management level to ensure accountability across teams.

Skills Required:

  • 2-4 years of demonstrated success in Sales, Customer Success Management, or Account Management capacity with a strong focus on Customer Engagement and Customer Success.
  • Analytical with the ability to interpret customer data and trends, leveraging data to build POV for customers and/or internal stakeholders.
  • Strong customer management skills, including soft skills. Ability to demonstrate a strategic mindset to enable persuasive conversations with customers.
  • Ability to react and adapt to potential rapid shifts in priorities and organizational policies.
  • Willingness and desire to take on additional tasks or pilot projects that are beneficial to the department or to the organization.
  • Strong English communication ability (verbal and written)